Corey Rabinowitz

Senior IT Support Engineer

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Skills
Cloud Services & Software Microsoft Windows Server Microsoft Windows
Office 365 and Azure Administrator, Endpoint Manager, AVD, Cloud Backups, PowerShell, SharePoint, OneDrive, Teams, JAMF, VOIP Versions 2008 to 2019 including: AD, DNS, DHCP, WSUS, WDS, Hyper-V, Hybrid Infrastructure, Bitlocker, Group Policy, Print Management, DFS Versions 7, 10, 11 Pro/Enterprise editions
Hardware Networking Website Coding
Installation and diagnosing workstation, printer, and conference hardware/software for both PC and Mac. Meraki appliances and dashboard, Hardware VPN, Citrix Remote, TeamViewer, DameWare, Beyond Trust, FTP server HTML, CSS, PHP, Wordpress
Experience
Senior IT Support Engineer
FD Technologies (New York, NY)
April 2022 - Present
  • Global Administrator of Microsoft 365 and Azure platforms
  • Provide third line infrastructure support to the business
IT Support Engineer
Audio Network US (New York, NY)
2015 - 2022
    Provide Infrastructure support to the company with a strong emphasis on cloud-based technologies.
  • Active Directory and Windows Server Administration (versions 2008, 2012, 2016, 2019)
  • Administrator of Microsoft 365 and Azure platforms
  • Built, configured, and maintained servers in Azure and Hyper-V, as well as setup and maintenance for on-premises servers
  • Configured applications and updates for deployment through Microsoft Endpoint Manager
  • Maintenance on routers, Wi-Fi access points, and switches using Cisco Meraki platform
  • Backups administrator for on-premises and Azure SQL servers to AWS, configuring, testing, and maintaining the backup plans
  • Created documentation of internal procedures for Infrastructure team colleagues and tutorials intended for end users
  • Assisted with on-boarding and off-boarding of employees, developing PowerShell scripts to allow for automation
  • Provided helpdesk support (via in-person and phone) to the company, located in nine different cities in six countries, using a variety of ticket systems and remote control software
  • Asset management for end user hardware and shared office technologies
  • Administrator for VOIP phone system
  • Package development for Macs using JAMF
  • Provide training and support to users on new software or hardware.
  • Liaised with other departments within the business, as necessary, for problem solving
Level 2 Support Analyst
Richemont Inc. (New York, NY)
2013 - 2014
  • Provided computer, printer, and peripheral support, as well as network maintenance internally to approximately 400 Richemont office and boutique employees.
    Responsibilities included installing, maintaining, upgrading, diagnosing, and repairing all PC hardware and software, company-issued iPhones, and HP and Canon MFP’s. Support was done deskside, by phone, by email, and using DameWare Remote to troubleshoot remotely.
  • Using Active Directory, did basic maintenance on user’s accounts including resetting passwords and unlocking accounts.
  • Imaged new Dell laptops and desktops for new employees, as well as upgrades for current users. This included configuring BIOS settings to enable Trusted Platform Module, allowing Windows 7 to use BitLocker.
  • Created and updated incident tickets using the ServiceNow system from phone, email, and walk-in employees.
  • Provided audio and video conference support between offices in NY, Dallas, Geneva, and other global internal offices.
  • Acted as a point-of-contact for an external support company Weeks & Lerman (W&L) who monitored all printers for toner supplies and possible upcoming problems.
    Duties included resolving conflicts with missing supplies shipments, registering new printers, and assisting with questions that arise from W&L.
  • Installed configurations on new Cisco routers and Riverbed appliances using Putty for deployment to retail environments.
  • Assist in implementing internal moves and coordinating moves with the Office Services department.
  • Configured new Cisco IP desk phones for deployment to all office and boutique users.
  • Worked with other groups within the IT infrastructure to resolve problem issues.
  • Evaluate and recommended new products for purchase.
Systems Engineer
Organic Motion (New York, NY)
2010 - 2011
  • Acted as an IT support representative, including PC and printer support, and network maintenance. Also supported users with Google Apps technical issues.
  • Evaluated and upgraded network hardware, including installing a new rack-mounted UPS and new electrical outlets to ensure a safe networking environment. This resulted in less down-time for all employees.
  • Built custom desktop PC’s to be installed for customers on-site.
  • Built and calibrated motion capture cameras to be installed for customers on-site.
  • Led full day training sessions both on-site and remotely for groups of up to 20 people on how to use Organic Motion’s software.
  • Supported customers by troubleshooting systems both on-site and remotely, using GoToMeeting software.
  • Maintained and administered a web-based intranet inventory system, customized with HTML, PHP, and CSS, which resulted in streamlined management of all computer hardware, PC’s, and peripherals.
  • Contributed to best practices when developing hardware systems for customer installations, leading to fewer troubleshooting requests from customers.
Operations Coordinator
Longtail Studios (New York, NY)
2006 - 2010
  • Upgraded and maintained all PC hardware and software, instead of sending computers out for repair, leading to less downtime for coworkers.
  • Supported all major mobile operating systems on phones for co-workers while they were traveling, ensuring they were able to utilize company email and services.
  • Performed all in-house network, server, firewall, and printer maintenance.
  • Setup a Windows Server 2003 system as a dedicated file server where previously a Windows XP desktop PC had been used.
  • Deployed and maintained a web-based company accessible inventory system, reducing loss of mobile phones and making it easier for departments to locate needed phones.
  • Researched and implemented a company-wide LifeSize video conferencing system, improving communication and data sharing between multiple offices in the United States, France, and Canada.
  • Performed duties as office manager including purchasing, vendor management, and negotiations ensuring the company was getting best prices on contracts.
  • Helped establish an annual budget for IT needs with department heads, reducing the amount of non-projected emergency spending.
Education and Certifications
Microsoft Certified: Azure Fundamentals
2020
A+ Certification
2007
BS Communications
State University of New York at Fredonia (Fredonia, NY)
1998